HOME
ABOUT ALPHA HOSPITALS
SERVICES
PARTNERSHIP WORKING
MAKING A REFERRAL
RECRUITMENT
NEWS AND EVENTS
MEET THE STAFF
LINKS
CONTACT US
LOCATION MAPS
 
 

SATISFACTION SURVEY

Name:
Organisation:
Job Title:
   
   

1. When a referral is sent by you to our services, how would you rate the response?


Too Slow

Reasonable

Quick
Comments  
   
   

2. Is there anything else that we could do in your view to improve the referral process?

Comments  
   
   

3. How would you rate the cost of the placement for your patient(s)?


Comparatively Inexpensive

Reasonable

Expensive
Comments  
   
   

4. Would you like further information on the bed rate for your patient? If so, please detail below.

Comments  
   
   

5. How would you rate the Care Programme Approach process?


Ineffective

Could be Improved

Effective
Comments  
   
   

6. Do you feel you are allocated enough time to read the reports prior to a CPA meeting?


Yes, sent in advance

Yes, received in reception

No, needed more time
Comments  
   
   

7. Do you feel that there has been an improvement made to the quality and frequency of the liaison reports that you receive?


Yes (please indicate Comments below)

No
Comments  
   
   

8. How effective do you feel our communication is in terms of aftercare and discharge planning for the placement of patients?


Ineffective

Could be improved

Effective
Comments  
   
   

9. Do you have any recommendations to make in respect of the service offered?


Yes (please indicate Comments below)

No
 
Comments  
   
   

10. Do you feel the patient’s needs are being appropriately met?


Yes

No (please indicate Comments below)
 
Comments  
   
   

11. Would you recommend Alpha Hospitals to a colleague? (please comment below)


Yes

No
 
Comments  
   
   

12. What is most important to you in a service e.g. price, quality, reputation etc?

Comments  
   
   

13. By what method of communication would you prefer to receive information?


Email

Telephone

Letter
Comments  
   
   

14. Are there any specific points that you would like to raise about the service currently provided by Alpha Hospitals?

Comments  
   
   

15. Do you have any areas of unmet need?

Comments  
   
   

Should you wish to make any additional Comments, please do so.

   



  
© Alpha Hospitals 2004
All Rights Reserved. Site by
Ardent Creative.